Refund policy
90-Day Satisfaction Guarantee
We stand behind every bottle we make. If you're not happy with a product, email us at hello@feralfungi.com within 90 days of delivery with your order number. We'll make it right with a refund or store credit, your choice. You don't need to send the bottle back.
How the guarantee works
- It covers one bottle of each product, on your first purchase of that product.
- Refunds go back to your original payment method and cover the price you paid for the product. Shipping charges are not refunded.
- Store credit is issued as a gift card code by email and never expires.
- We'll confirm by email once your refund is approved. Most banks post refunds within 5 to 10 business days.
What's not covered
- Wholesale and practitioner orders
- Gift cards
- Items marked final sale or clearance
Damaged, defective or incorrect items
If your order arrives damaged or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the package and product. We'll send a replacement at no cost to you. This is separate from the satisfaction guarantee and applies to every order.
Canceling an order
To cancel an order, email us before it ships and we'll refund you in full. Once an order has shipped, the satisfaction guarantee above applies.
Subscriptions
Subscription deliveries are covered by the same guarantee. To stop future deliveries, see our Cancellation Policy.
Gifts
If you received a product as a gift, email us and we'll send store credit to you directly.
Late or missing refunds
If you haven't seen your refund after 10 business days, check with your bank or card company first, then email us at hello@feralfungi.com.